Terms & Conditions

We know nobody loves reading the small print, but here’s our version – designed to be clear, simple, and easy to understand. By continuing to browse and use our website, you agree to be bound by the following terms. If you disagree with any part of these terms, please do not use our site.

Who We Are

The term "Price Panda", “we”, “our” or “us” refers to the owner of this website. The term “you” refers to the user or viewer.

General Website Use

• All content is for your general use and subject to change at any time.
• We use cookies to help improve your browsing experience. No cookie info is shared with third parties.
• We do our best to keep all product images accurate, but from time to time designs or packaging may vary slightly from the pictures shown.
• Any use of the site and its information is entirely at your own risk. We make no guarantees about accuracy or suitability.
• All site content is owned by or licensed to us and reproduction is not permitted without written permission.
• Unauthorised use may result in legal action.
• Occasionally, we may link to other sites. These are for your convenience and don’t mean we endorse them. We can’t be responsible for their content.

Products, Prices & RRPs

All our products are 100% genuine and brand new. We never sell fakes, seconds, or used goods. We work with reputable manufacturers, distributors, and partners to source products at reduced prices.

Our deals are possible because we buy clearance, promotional lines, short-dated goods, seasonal stock, discontinued items, or surplus batches. That’s how we keep our prices so low — and why some products may have short or past Best Before dates (which are different to expiry dates). Everything we sell is tested, safe, and legally compliant.

We display RRPs as guidance based on manufacturer information – we don’t set them, and they don’t influence our pricing. We set our own low prices based on the value we offer.

Alcohol & Age-Restricted Products

You must be over 18 to purchase alcohol or vaping products. We reserve the right to request ID on delivery and will refuse delivery if you cannot prove your age.

Shipping Address

Please make sure your delivery address is entered correctly. We can’t take responsibility for misaddressed parcels, and we won’t accept non-delivery claims for incorrect information.

If a parcel is returned to us as undeliverable, we’ll refund the order minus a £5 handling fee.

Non-Deliveries

If your parcel doesn’t arrive, please contact us within 21 days of ordering. We can’t process claims made after that time. If the courier returns your parcel, we’ll issue a full refund once we’ve completed our checks.

Order Changes & Cancellations

Once your order is placed, it enters our automated system and cannot be changed or cancelled. Please double-check your order before confirming — including address and item details. We’ll always try to help, but can’t guarantee changes once an order is in motion.

Returns & Refunds

We want you to be happy with every order. Please contact us within:

• 48 hours for food-related issues
• 14 days for non-food items

Email us at hello@pricepanda.co.uk and we’ll always do our best to find a fair solution. We don’t offer free returns as standard because most of our orders include free delivery — but we will always be fair if you are too.

Every decision we make is designed to keep our service competitive, reliable, and sustainable.

Damaged Items

If something arrives damaged, please accept our apologies and contact us immediately — within 48 hours. Please keep original packaging, as we may need photos or a return. We cannot issue replacements or refunds without proof.

Missing or Incorrect Items

If something’s missing or incorrect, please email us at hello@pricepanda.co.uk within 24 hours.

Include:

• Your order number
• Photos of the outer packaging
• A photo of the shipping label
• A photo of what you received

This helps us investigate and resolve the issue quickly.

Wholesale & Resellers

We don’t offer wholesale. If you’re buying to resell or on behalf of a business, please note that you may not be covered by standard consumer protection laws.

Payment Methods

We accept Apple Pay, Google Pay, Klarna, PayPal, Visa, Mastercard, and American Express — all fast, safe and secure.

Our Promise

We care deeply about every order. We exist to save you money and reduce waste. We rescue great products from being wasted and deliver them to customers who appreciate value, honesty, and convenience. We’re passionate about what we do, and we genuinely care.

Questions? Concerns? Just want to say hi?

Email us at hello@pricepanda.co.uk — we reply fast, we care, and we always try to make things right.

Thank you for shopping with Price Panda!