Help / FAQ

Your order is fully trackable with Parcelforce / Royal Mail Tracked.

As soon as your parcel is dispatched, you’ll receive an email with your tracking number. If you provided your mobile number at checkout, you’ll also get SMS updates to keep you in the loop every step of the way.

You’ll always know where your parcel is — from our warehouse to your door.

💬 Questions or concerns?

Our fast-response customer service team is here to help — just email Hello@pricepanda.co.uk and we’ll sort it quickly!

We want your order to arrive as quickly as you do — and we’ll always be upfront with you. No fluff, no false promises, just honest delivery info.

To track the status of your parcel, click here and enter your tracking number on our delivery partners’ website.

We offer two delivery options:

Express Delivery: Usually 1–3 working days

Standard Delivery: Usually 3–5 working days

🚚 These are estimated delivery times, and while we aim to dispatch everything quickly, sometimes things take a little longer during busier periods — but we’ll always keep you in the loop.

🧾 Tracking will be sent automatically as your parcel moves through the system. Everything is fully automated — no need to chase. But if you ever do want to check in, just drop us a line at Hello@pricepanda.co.uk — we’re fast, friendly and always happy to help.

We genuinely care, we reply quickly, and we always put our customers first. That’s a promise.

As soon as you place your order, you’ll receive a confirmation email with all the important details — including your order number. If it doesn’t appear in your inbox, please check your spam or junk folder just in case.

🛠️ Please double-check your order and delivery information before confirming. Once your order is placed, our systems kick in automatically — so it’s very unlikely we can make changes or cancellations after that point.

We’ll always try to help if you contact us straight away, but ultimately it’s your responsibility to make sure everything is correct before checkout.

✅ Clear order ✅ Correct address ✅ Valid contact info

That’s the best way to make sure everything goes smoothly!

Yes — your order confirmation email acts as your receipt, containing all the important details of your purchase.

We’re an environmentally conscious and ethically minded company, so we don’t include paper invoices or packing slips in your parcel — it helps reduce unnecessary waste 🌍♻️

If you're a business customer and need a VAT invoice, just email us at Hello@pricepanda.co.uk — we’ll be happy to help.

First off — we’re really sorry! We know how frustrating it can be to spot a mistake after hitting confirm.If you get in touch quickly enough, we might be able to cancel your order so you can place a new one — but please note this isn’t always possible.That’s because our systems are fully automated and we operate 24/7, meaning your order could already be in the hands of our pickers and packers within minutes.Once confirmed, we're unable to add or remove products, and we can’t change the delivery address.

Please double-check everything before you check out — including your delivery address and contact details.

If in doubt, email us right away at Hello@pricepanda.co.uk — we’ll always do our best to help!

To view your order history, you’ll need to have created an account at checkout (guest checkout orders won’t appear here).

Simply log in to your Price Panda account, go to ‘My Account’, and select ‘My Orders’ — from there, you’ll be able to view all your current and past orders in one place.

Need help logging in? Drop us a message at Hello@pricepanda.co.uk and we’ll get you sorted.

We’re really sorry, but once an order is placed, it can usually no longer be cancelled. That’s because we use a fully automated warehouse and order management system — meaning your order is often picked and packed within minutes, even outside normal working hours.

If you contact us immediately after placing your order, we’ll always try our best to stop it in time — but please understand this isn’t always possible due to the speed of our systems.

We know it can be frustrating, and we genuinely apologise — but this fast turnaround is also what helps us get your order to you as quickly as possible.

If you need help, reach out to Hello@pricepanda.co.uk and we’ll do all we can to support you.

We’re really sorry to hear something’s not quite right.

If there’s a problem with your order, just drop us an email at Hello@pricepanda.co.uk — our friendly team is here to help.

🛍️ For non-food items, please contact us within 14 days of delivery.

🥫 For food items, please get in touch within 48 hours of receiving your parcel.

We try to keep returns to a minimum by offering great products, honest listings and excellent customer care. But if something’s wrong, we’ll always do our best to make it right. Your satisfaction is essential to us — we don’t want just one order, we want you as a customer for life.

📦 In most cases, we offer Free Delivery. This is why we don’t offer Free Returns — we’re a growing business trying to keep things simple, affordable, and sustainable. All we ask is that you be fair with us, and we promise we’ll always be fair with you.

Every decision we make is with our customers in mind — to stay competitive, attractive, and reliable. We’re proud of the personal, passionate service we offer and will always go the extra mile to earn your trust.

🧡 Questions, concerns, or not 100% happy? Let us know — we reply fast, we care, and we’ll do everything we can to help.

We’re really sorry if something in your parcel arrived damaged — that’s never the experience we want you to have. If this happens, please contact us within 1 day of receiving your order by emailing Hello@pricepanda.co.uk. We’ll sort it as quickly and fairly as possible.

📸 In most cases, we’ll ask for a photo of the damage so we can investigate what went wrong and prevent it happening again.

📦 Please also keep all original packaging, as sometimes we may need the item returned — if so, we’ll cover the return cost.

Unfortunately, we won’t be able to issue a refund or send a replacement if photos or a return aren’t provided when requested — but we’ll always try to find a solution that works.

We’re truly sorry again for the inconvenience — and we’ll do everything we can to put things right.

We’re really sorry if you’ve received something you didn’t order — mistakes are rare, but we’re only human and we’ll put it right as quickly as possible.

If you’ve received an incorrect item, please get in touch within 24 hours of receiving your parcel by emailing us at hello@pricepanda.co.uk.

To help us resolve it quickly, please include:

✅ Your order number (found in your confirmation or dispatch email)

🧾 A short note explaining what item(s) were incorrect

📸 A photo of the items you received in the box

🏷 A photo of the delivery label from the outside of the parcel

We know it’s frustrating when things go wrong — but we promise to handle it quickly, fairly and with a smile. Your satisfaction matters to us. 🐼💛

Oh no — we're really sorry if something didn’t make it into your parcel! We work hard to make sure every order is packed perfectly, but on rare occasions, mistakes can happen.

If you’ve received your delivery but an item is missing, please email us within 24 hours at hello@pricepanda.co.uk and include the following:

✅ Your order number (you’ll find this in your confirmation or shipping email)

❌ The name of the missing item(s)

📸 A photo of what you received inside the box

🏷 A photo of the delivery label from the outside of the parcel

We’ll investigate straight away and do everything we can to fix it. We’re a small team, and we genuinely care — your satisfaction is at the heart of everything we do. 🐼💛

We deliver to any UK address with a valid postcode — including Scotland, Northern Ireland, Jersey, Guernsey, Highlands & Islands.

✅ No extra charges
✅ No remote area fees
✅ No hidden costs

All orders are sent with Parcelforce / Royal Mail Tracked Service — safe, fast, and fully trackable.

Orders under £25

🔹 £4.99 – Standard Tracked Delivery
🔹 £6.99 – Express Tracked Delivery

Orders £25 or more

🔹 FREE – Standard Tracked Delivery
🔹 £6.99 – Express Tracked Delivery

That’s it. Simple. Clear. No catches.Spend £25+ and your delivery is free — anywhere in the UK.

Yes – we deliver anywhere in the UK!

If your address has a UK postcode, we’ll deliver to you — no matter where you are. That includes:

✔️ England
✔️ Scotland
✔️ Wales
✔️ Northern Ireland
✔️ Isle of Man
✔️ Channel Islands (Jersey & Guernsey)
✔️ Shetlands, Orkney Islands & all Scottish Highlands

✅ No remote area charges
✅ No postcode exclusions
✅ Tracked delivery to your door – wherever you are in the UK

Simple. Reliable. No fuss.

No problem at all!

If you're not in, Parcelforce / Royal Mail Tracked will leave a calling card or send you a message. You’ll then be able to:

Rearrange delivery for a day that suits you

Or collect your parcel from your local delivery office

📩 Need help?

Just drop us a message at Hello@pricepanda.co.uk — our friendly customer service team is always ready to assist!

Your parcel can be signed for by you or anyone you trust, as long as they’re over 18.

If your order includes alcohol:

The delivery driver may ask for ID

We operate a Challenge 25 policy — if they look under 25, they must show proof of age

If no valid ID is provided, delivery will be refused

A signature confirms safe delivery.

📩 Got questions? Contact our helpful customer care team at Hello@pricepanda.co.uk — we’re here to help!

We’re always 100% honest and transparent — so where it applies, you’ll clearly see the Best Before date on every product listing.It’s really important to know that a Best Before date is NOT the same as an expiry date.

Best Before simply means the product is at its best before that date, not that it’s unsafe after.

✅ Best Before = Quality

✅ Use By = Safety (usually applies to fresh or chilled items — which we don’t sell)

All of our products are categorically safe, tested, and absolutely fine to enjoy. We work with trusted suppliers and handle everything carefully to make sure it gets to you in perfect condition.

Some products have long dates or no dates at all (like household, toiletries or beauty items) — and where dates do apply, we always advertise the minimum Best Before date. That means the product you receive might even be better than expected.

✨ Give us a try — you won’t notice the difference, other than the price.

We save perfectly good food and essentials from going to waste, and save you money at the same time. Win-win.

If for any reason you're not satisfied, let us know — we’ll never leave you out of pocket and if you have any questions, concerns, or need reassurance, drop us a message anytime at Hello@pricepanda.co.uk — we reply fast and we genuinely care.

Yes — some products may have minimum or maximum order limits, and if so, this will always be clearly shown on the product page before you add to cart.

We set these limits for a couple of important reasons:

✅ To give everyone a fair chance to grab our best offers

✅ To protect our staff and couriers by keeping orders safe, sensible, and within weight limits

We’re always upfront about how things work, and we’ll never add hidden restrictions or surprises. If we set a limit, it’s only ever to keep our service fast, fair and reliable.

We’re obsessed with improving — we monitor everything and read every bit of feedback, good, bad or in between. If a limit doesn’t work for you, drop us a message at Hello@pricepanda.co.uk — we’ll always try to make it work if we can.

Yes — we absolutely do! 🎉 At Price Panda, we run a wide range of amazing promotions all the time, including:

🪙 1p Deals – genuine branded products for just a penny

🔥 Flash Sales – blink and you’ll miss them

⭐ Deal of the Day & Deal of the Week

🦸‍♂️ Hero Deals and 💥 Mega Deals

🎁 Freebies – yes, really! (T&Cs apply)

There are no catches — just unbelievable value. We update the site daily, so check back often… or better yet:

👉 Subscribe to our FREE email mailing list and be the first to hear about new promotions, exclusive discounts, and surprise giveaways.

We don’t spam — just deals worth opening.

Yes – 100%! Every single item we sell at Price Panda is 100% authentic and brand new. 🛒

We only source stock from trusted suppliers, official distributors, and reputable wholesalers – never grey market, never counterfeit. You’ll find genuine branded products across food, drink, health, beauty, cleaning and more… all at incredible prices.

We don’t deal in knock-offs, seconds or used goods – everything we sell is the real deal, just like you’d find in major high street retailers.

💡 How do we sell it so cheap?

Because we specialise in:

Overstocks and surplus stock

Short-dated and best before clearance

Seasonal or promotional excess

End-of-line and discontinued ranges

That means you still get brand-new, authentic goods, but without the usual retail markup. 🐼💷

We’re proud of our model — it reduces waste, saves you money, and brings big brands to your doorstep for less. Win-win!

At Price Panda, we specialise in surplus, clearance and reduced stock — which means we can offer huge savings on well-known branded products without cutting corners or compromising on quality. 🐼💸

Here’s why we’re able to keep prices so low:

Short-dated or past best before stock (but still safe and perfectly good to use – best before is not the same as expired)

End-of-line, discontinued, or rebranded packaging

Seasonal products from major retailers

Bankrupt stock or excess promotional items

Bulk or overstock from high street chains and supermarkets

Every product is brand new and 100% authentic, and we’re always honest and upfront about what we sell. If an item has a short or past best before date, you’ll see it clearly displayed. Some products have long dates, and many have no dates at all (like household or health & beauty items).

🧾 About RRP:

We don’t control the Recommended Retail Price (RRP) — this is set by the brand or manufacturer. We only use it as a reference point to show how much you’re saving.

But it’s our prices that matter — and they’re set with you in mind.

We're passionate about saving you money, reducing waste, and keeping quality high. No tricks, no small print — just big-name brands at unbeatable value.

Creating an account is quick, free, and makes checkout faster next time. You’ll have the chance to register during your first order — just pop in your details when prompted.

While it’s totally optional, we highly recommend creating an account so you can reap the benefits: track your orders, view your order history, and make shopping even easier.

📰 Don’t forget to sign up to our FREE email mailing list too!

This is completely separate from your account and is not a subscription – you’ll never be charged a penny unless you place an order.

By joining, you’ll be the first to hear about:

💥 Special offers

🛍️ Freebies & promotions

🎁 Discount codes

🔔 New product launches

We don’t spam. We don’t bombard you. Just real deals, real savings – sent straight to your inbox. Sign up and don’t miss out!

No problem — it happens!

Just head to the sign-in page and click on ‘Forgot Password?’. Enter the email address linked to your account and we’ll email you a secure link to reset it.

📩 If you don’t see the email, check your spam or junk folder — it might be hiding there.

Once logged in, simply go to your ‘My Account’ area, select ‘Change Password’, and enter your new details. Don’t forget to hit ‘Save’ to confirm the changes.

Within your ‘My Account’ section, you can edit your personal info, billing and delivery addresses, payment preferences, and marketing settings at any time. It’s quick and easy.

Go to ‘My Account’ > ‘Billing Info’ where you can add or remove any saved cards and update your billing address.

🔁 Please note — your primary billing address will be pre-filled from your original registration, but you can edit this before checkout if needed.

Head to ‘My Account’ > ‘Delivery Info’ to add, remove, or update your saved delivery addresses.

📝 Important:

Any changes you make to your account will only apply to new orders placed after the update. They won’t apply to existing orders that are already being processed. If you’ve made a mistake on a live order, get in touch with us ASAP at Hello@PricePanda.co.uk — we’ll always do our best to help.

We're here for you — fast, friendly, and obsessed with great service 💛